3tk10 Terms & Conditions

1 General Provisions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and 3tk10 ("we", "us", "our", "the Platform") governing your access to and use of the 3tk10 website, mobile platform, and all associated services offered through https://3tk10.io.

By accessing the 3tk10 platform, creating an account, making a deposit, or placing any wager, you confirm that you have read and understood these Terms in their entirety and that you agree to be legally bound by them. If you do not agree to any part of these Terms, you must immediately cease using the platform.

3tk10 operates as an online entertainment platform offering sports betting, live casino games, slots, and other games of chance. The platform is designed and intended for the Bangladesh market and provides all services in the English language.

These Terms must be read in conjunction with the 3tk10 Privacy Policy and the Responsible Gaming policy, both of which form part of the overall agreement between you and 3tk10.

2 Eligibility & Registration

2.1 Age Requirement

The 3tk10 platform is strictly for adults. You must be at least 21 years of age to register an account and use any service on 3tk10. By registering, you confirm that you meet this minimum age requirement. 3tk10 may request documentary evidence of your age at any point and reserves the right to suspend or close any account where age verification cannot be satisfactorily completed.

2.2 Geographic Eligibility

The 3tk10 platform is operated for players in Bangladesh. You are responsible for ensuring that your use of the platform complies with all laws applicable to you in your jurisdiction. It is your responsibility — not 3tk10's — to determine whether accessing and using the platform is lawful in your location.

2.3 One Account Per Player

Each player may hold only one registered account on 3tk10. Creating multiple accounts ("multi-accounting") is strictly prohibited and constitutes a material breach of these Terms. Any duplicate accounts discovered will be closed, and any funds held within them may be forfeited without recourse.

2.4 Accurate Information

When registering, you must provide accurate, current, and complete information including your full name, date of birth, and contact details. You must keep this information up to date throughout your use of the platform. 3tk10 is not liable for any losses arising from inaccurate information provided at registration or during subsequent account updates.

2.5 Account Verification (KYC)

3tk10 operates a Know Your Customer (KYC) process. You may be required to submit government-issued identification documents, proof of address, and proof of payment method before withdrawals are processed or upon request at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

3 Account Management

3.1 Login Credentials

You are solely responsible for maintaining the confidentiality and security of your 3tk10 username and password. You must not share your credentials with any third party. Any activity conducted through your account — including bets placed, deposits made, and withdrawals requested — is your responsibility unless you have formally notified 3tk10 of a security breach.

3.2 Reporting Unauthorised Access

If you believe your account has been accessed without your authorisation, you must contact 3tk10 support immediately via live chat at [email protected]. 3tk10 will investigate the matter but cannot guarantee the reversal of transactions completed prior to the notification.

3.3 Account Suspension and Closure

3tk10 reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, including in cases of suspected fraud, breach of these Terms, failure to complete KYC, or where required to do so for risk management purposes. In such cases, 3tk10 will communicate the reason for the action where it is lawful to do so.

3.4 Voluntary Account Closure

If you wish to close your 3tk10 account, please contact the support team via live chat or at [email protected]. Any pending withdrawals will be processed in the normal course before the account is closed. Self-exclusion options are also available as an alternative — see Section 12.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

3tk10 accepts deposits and processes withdrawals in Bangladeshi Taka (৳) via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other methods as displayed in the platform cashier. Supported payment methods are subject to change; refer to the cashier section of the platform for the current list.

4.2 Minimum and Maximum Limits

Minimum deposit and withdrawal amounts, as well as daily and weekly transaction limits, are displayed in the 3tk10 cashier section and may vary by payment method. These limits are subject to change at 3tk10's discretion. Players who have been granted VIP or promotional status may be subject to different limits.

4.3 Deposit Processing

Deposits via bKash and Nagad are typically credited to your 3tk10 account balance within minutes of the transaction being completed on your mobile wallet. 3tk10 is not responsible for delays caused by third-party payment processors, network outages, or incorrect transaction references submitted by the player.

4.4 Withdrawal Processing

Withdrawal requests are processed by 3tk10 within the timeframes displayed in the cashier section at the time of the request. Withdrawals may be subject to KYC verification before processing. 3tk10 reserves the right to carry out additional security checks before approving any withdrawal. Withdrawal requests may be declined if the associated account has not met applicable wagering requirements or is under investigation.

4.5 Own Funds Only

You may only deposit funds that belong to you and that you are legally entitled to use for online betting purposes. The use of stolen payment credentials, funds derived from criminal activity, or funds belonging to a third party is strictly prohibited and will be reported to the relevant authorities.

4.6 No Chargeback

Once a deposit has been confirmed and credited to your 3tk10 account balance, you agree not to request a chargeback or reversal from your payment provider without first attempting to resolve the matter directly with 3tk10 support. Chargebacks raised against confirmed deposits may result in account suspension and legal action.

5 Bonuses & Promotions

5.1 Eligibility for Bonuses

Bonus offers on 3tk10 are available to eligible registered players as described in each individual promotion. Unless stated otherwise, bonuses are available to players who have completed account verification and have not previously claimed the same bonus. 3tk10 reserves the right to exclude any player from any promotion at its sole discretion.

5.2 Wagering Requirements

Most bonuses on 3tk10 are subject to wagering requirements, which specify the number of times the bonus amount (or bonus plus deposit amount) must be wagered before any winnings derived from the bonus can be withdrawn. The applicable wagering requirement for each offer is stated in the promotion's specific terms, which form part of these Terms when a bonus is accepted.

5.3 Game Contributions

Different game types contribute differently towards satisfying wagering requirements. As a general guide, slots typically contribute 100%, while live casino games and sports bets may contribute a lower percentage or not at all. Specific contribution rates for each game type are stated within individual promotion terms.

5.4 Bonus Abuse

3tk10 employs automated and manual monitoring to detect bonus abuse, which includes but is not limited to: opening multiple accounts to claim the same bonus, placing low-risk bets to meet wagering requirements without genuine play, exploiting technical errors, or coordinating with other players to manipulate promotional outcomes. Accounts found to be abusing bonuses may have bonuses and derived winnings forfeited and may be permanently banned from the platform.

5.5 Modification and Cancellation

3tk10 reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. Where a promotion is cancelled after it has already been claimed by a player, 3tk10 will apply the terms that were in effect at the time of the claim, to the extent reasonably practicable.

6 Betting Rules

6.1 Acceptance of Bets

All bets placed on 3tk10 are subject to the specific sports betting rules applicable to the relevant market. A bet is considered accepted only when a confirmation reference number has been issued by the 3tk10 platform. 3tk10 is not responsible for bets that were not successfully confirmed due to connectivity issues on the player's side.

6.2 Odds and Markets

Odds displayed on 3tk10 are subject to change at any time prior to a bet being confirmed. Once a bet is accepted and a confirmation reference is issued, the odds at the time of confirmation apply. 3tk10 offers pre-match and live in-play betting markets on cricket — including BPL, IPL, T20 World Cup, and Bangladesh Tigers fixtures — as well as other sports.

6.3 Void Bets

3tk10 reserves the right to void any bet that has been accepted due to a manifest pricing error, technical fault, or where the outcome of the relevant event has already been determined at the time the bet was placed. Stakes on voided bets are returned to the player's account balance.

6.4 Maximum Payouts

Maximum payout limits per bet, per event, and per day apply on 3tk10 and are displayed within the relevant market or in the sportsbook rules section. 3tk10 is not obligated to pay winnings in excess of these stated maximum payout limits regardless of the accepted odds.

7 Casino Games

7.1 Game Availability

3tk10 offers a library of casino games sourced from third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and PG Soft, among others. The availability of specific games may vary due to technical maintenance, provider restrictions, or geographic licensing conditions. 3tk10 does not guarantee the continuous availability of any specific game title.

7.2 Random Number Generators

All RNG-based casino games available on 3tk10 use certified random number generator technology provided by the respective game studios. Outcomes are determined independently of 3tk10 and cannot be influenced by the platform. Live dealer game outcomes are determined by physical means (cards, roulette wheels, dice) in a controlled studio environment.

7.3 Malfunctions

In the event of a game malfunction, disconnection, or technical error during a game round, 3tk10 will endeavour to restore the game to its state immediately prior to the malfunction where this is technically possible. Where restoration is not possible, the affected round will be voided and the corresponding stake returned to the player's balance. 3tk10 is not liable for losses resulting from game malfunctions beyond the return of the relevant stake.

8 Prohibited Conduct

The following activities are strictly prohibited on the 3tk10 platform and constitute a material breach of these Terms:

• Registering more than one account, or registering an account using another person's identity or details.
• Using automated betting software, bots, scripts, or any other tool that interacts with the platform in a non-human manner.
• Colluding with other players to gain an unfair advantage in any game or betting market.
• Exploiting software bugs, errors in odds, or technical vulnerabilities for financial gain.
• Depositing funds derived from criminal, fraudulent, or otherwise unlawful activity.
• Engaging in any form of match-fixing, manipulation of sporting outcomes, or insider betting.
• Accessing the platform from a jurisdiction where online betting is prohibited by applicable law.
• Permitting any person under the age of 21 to access or use your 3tk10 account.
• Using offensive, abusive, or threatening language towards 3tk10 staff or other players on any 3tk10 communication channel.

3tk10 reserves the right to take all necessary measures including account suspension, forfeiture of funds, and referral to law enforcement authorities in response to any of the above prohibited conduct.

9 Intellectual Property

All content on the 3tk10 platform — including but not limited to the website design, logos, graphics, text, software, game interfaces, data, and trademarks — is the intellectual property of 3tk10 or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable licence to access and use the 3tk10 platform for personal, non-commercial entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the 3tk10 platform without prior written consent from 3tk10.

The 3tk10 brand name and logo are trademarks of the platform. Unauthorised use of these trademarks is strictly prohibited.

10 Privacy & Data

3tk10 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of the agreement between you and 3tk10. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

3tk10 implements industry-standard SSL encryption across the entire platform to protect your personal and financial data in transit. Data is stored on secure servers and access is restricted to authorised personnel on a need-to-know basis.

3tk10 will not sell your personal data to third parties for marketing purposes. Data may be shared with payment processors, KYC verification providers, game studios, and regulatory or law enforcement bodies where required by law or by the terms of 3tk10's operational requirements.

11 Limitation of Liability

To the maximum extent permitted by applicable law, 3tk10, its directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to:

• Loss of funds resulting from your own betting or gaming decisions.
• Losses arising from your failure to comply with these Terms.
• Technical interruptions, service outages, or connectivity issues beyond 3tk10's reasonable control.
• Delays in the processing of deposits or withdrawals caused by third-party payment providers.
• Losses resulting from unauthorised access to your account where you have failed to protect your login credentials.

3tk10's total aggregate liability to you under or in connection with these Terms shall not exceed the total amount deposited by you in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude 3tk10's liability for fraud, wilful misconduct, or any other liability that cannot be excluded under applicable law.

12 Responsible Gaming

3tk10 is firmly committed to promoting responsible gambling practices among all of its players. The platform is intended to be a source of entertainment, not a means of generating income or resolving financial difficulties.

3tk10 offers the following responsible gaming tools, accessible through your account settings or by contacting support:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your 3tk10 account.
• Session Time Reminders: Configure alerts to notify you of how long your current gaming session has lasted.
• Cooling-Off Period: Temporarily suspend your account for a defined period (e.g., 24 hours, 7 days, 30 days).
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 3tk10 platform. Self-exclusion requests must be made to the support team and will be processed within 24 hours.

For further information on responsible gaming tools and support resources available to players in Bangladesh, please visit our Responsible Gaming page. If you are concerned about your gambling behaviour, please contact the 3tk10 support team via live chat at any time — we are available 24/7 in English.

13 Amendments to These Terms

3tk10 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, 3tk10 will make reasonable efforts to notify registered players in advance — for example, by displaying a prominent notice on the platform or by sending an email notification to the address registered on the account.

Your continued use of the 3tk10 platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the platform and may request the closure of your account by contacting support.

The date of the most recent revision is displayed at the top of this document under "Last Updated". We recommend reviewing this page periodically to stay informed of any changes.

14 Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the operation of the 3tk10 platform. Any dispute, controversy, or claim arising out of or in connection with these Terms shall first be referred to 3tk10's customer support team for informal resolution.

If a dispute cannot be resolved informally within a reasonable timeframe, both parties agree to engage in good-faith negotiation before pursuing any formal legal proceedings. 3tk10 is committed to resolving player disputes fairly and promptly. Where a player believes a dispute has not been handled fairly, they may contact the 3tk10 support team for escalation to senior management review.

Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where necessary to protect their respective rights pending resolution of a dispute.

15 Contact Us

If you have any questions about these Terms & Conditions, or if you need to raise a concern or complaint regarding the 3tk10 platform, please contact us through the following channels:

• Live Chat: Available 24/7 on the 3tk10 platform — click the chat icon when logged in.
• Email: [email protected] (plain text only — not a clickable link)
• Operating Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)

3tk10 aims to respond to all written enquiries within 48 hours during normal operational periods. Complex complaints may take longer to resolve; we will keep you informed of progress where this is the case.